The Casual Restaurant Critics visits Piñuela

The room

It’s a been on the list for a while, but Piñuela, in the heart of the ‘centro’ restaurant scene and in its high-visibility location on the corner of 60 and 57, has never been visited by the Critic.

Until last night. With the always charming and elegant Better Half, the Critic met up with some folks for dinner at this establishment, run by the folks who founded Ku’uk.

The room is pretty enough, but the Critic couldn’t decide if the feel was casual or formal or perhaps casual-formal? The food and settings look elegant, while the television screens showing a Fox Sports futbol match along with lively tropical music are reminiscent of a different ambiance altogether.

Everyone was happy with their meal; the catch of the day, short ribs, octopus and a steak. There was nothing over-the-top that made the Critic’s eyes pop out or achieve the coveted mouthgasm. The food was good, and the presentation of each dish attractive.

Where the restaurant really fell down, in the Critic’s opinion at least, was the service. There was no welcome or host, per se. Waiters and cooks wave you in and when a reservation is mentioned to the world-weary and clearly bored waiter, he simply nods and continues to wave his arm at the empty restaurant. ‘Sit wherever’ is the motto.

The menus are brought over, no drink orders are taken. After requesting it, the drink menu is brought to the table, the waiter leaves. The Critic at this point has had enough of the dragging-his-feet-I’m-so-bored waiter and asks another waiter to wait. Which he does. Critic has to call the second waiter over to get a drink order going. No sales pitch, no attempt to create interest in anything on the drink menu. He literally waits on Critic and BH, to make a decision that is. This second waiter is of the tail-between-the-legs-I’m-not-going-to-the-table-in-case-they-ask-me-something variety. He approaches the table – when called over of course – as an abused animal at the shelter might crawl towards you on his belly to get a pat on the head.

After dinner and the plates cleared, the Critic once again signals for the waiter, who is waiting in the wings, to come over and ask the table about wanting desserts. Which the waiter does and tells everyone what’s on the menu. No use asking which is his favorite, he might flinch. One of everything is ordered and soon our slinky second waiter arrives with the dessert selection. Is coffee offered? Nope.

The service was so distracting that it became a focus of the evening. With decent but nothing special food and this kind of attention, the Critic won’t be back any time soon, especially with so many better options now around in El Centro of Merida.

Food photos below.

Catch of the day

Pulp aka octopus

Shortribs, risotto

Steak

Marquesitas dessert

Creme Brulee

Chocolate cake

Cheesecake

 

 

2 thoughts on “The Casual Restaurant Critics visits Piñuela

  1. Well, you managed to spark my curiosity with this review. The restaurant is across the street from our hotel and we had not gone for one meal there since our arrival in November. So tonight we ventured over to Pinuela. My husband uses a walker and the first problem were the stairs, however, one of the wait staff noticed and came to help him. We were told to sit wherever and once again the waiter was able to help my husband. We were given the menu’s and also the drink menu. The waiter came back with our drink choices and asked us if we were ready to order. Based on your review I had the short ribs and my husband had the salmon. Both were good. You were right about the waiters not coming to your table unless you indicate you want them. Manuel was our waiter and he was able to answer any questions we had about the menu, he was also watching us and came promptly if we wanted something.

  2. So glad you enjoyed your meal! and your service was decidedly better than the experience I had.

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