Tag Archives: shopping

Casual Hotel Critic in Houston – Indigo at the Galleria

In the ongoing interest of commenting on all things Yucatan, it is useful to include information on the those points of entry into the Yucatan, of which Houston is an important one as the United (formerly Continental) flight into and out of Merida is the only American airline covering that route.

And for Yucatecans, Houston is an important and attractive destination for all sorts of reasons; medical, financial and of course touristic.

The Casual Hotel Critic doesn’t appear often on this blog, but he is back and this time he comments on a recent stay at the Indigo Hotel at the Galleria.

This is a funky hotel with friendly staff, especially the Mexican ladies working the breakfast shift in the café/restaurant/bar just off the lobby. Funky because the colors and feel of the hotel will almost convince you that you are in Miami Beach and not Texas. The rooms are all handicapped accessible, if that is a term that can still be used and remain politically correct (not that the Critic is particularly concerned about such matters) which makes for an interesting closet situation, where the bar that you hang your shirts on is at waist level and the longer items of clothing will reach the bottom of the closet furniture mueble.

An important point to note for those with noise vs sleep issues: the air conditioning is loud. Very loud. It is a constant loud so it wouldn’t be bad – at least for the Hotel Critic – as it masks out outside and hallway noises, but unfortunately the a/c clunks off when the room hits the temperature set on thermostat and the switch from buzzing hum to silence will wake you. Every. Single. Time. The only way to ensure that the air conditioner does not go off is to set the temperature at the beef-aging meat locker setting and tuck yourself in very well.

The location though can’t be beat and is just behind the Galleria mall, at the Nordstroms entrance, so it is perfect for those who come to Houston to shop. The parking is free, another nice touch and right outside the hotel, something that definitely does not happen for example at the Westin Galleria where gigantic corner room 1906 is a personal favorite of the Hotel Critic.

Plenty of restaurants nearby both on Westheimer and up on Richmond, ranging from Starbucks to Pappas luxe steakhouse to Mexican and a gazillion Asian places that range from Vietnamese to Japanese to Thai.

Good place to stay? Yes. But the sleep vs noise issue is one that needs to be considered.

 

 

Home Depot Less Than Homey and Superama Far From Super

While I thought I had already ranted about Home Depot and Superama, a quick search on this collection of neurotic writings confirms that I have not.

Oh joy!

I feel particularly inspired as yesterday was a shopping kind of day and I found the customer service on my forays into the two stores mentioned in the title to be far from deficient; it was downright awful and would provoke at least a meeting at the head office, if they cared enough to monitor these kinds of trivialities.

Home Depot

First, it was exchange time at Home Depot. The items I had purchased the day before were the wrong size (stupid of me I know) and I arrived at the inappropriately named customer service desk and patiently waited for the one individual manning the 5 computers there to acknowledge my existence.

While completing the enormous amount of paperwork required for a return and subsequent devolucion of money, I watched his gum chewing, unshaven face as he moved, turtle-like, from one computer to the other, hoping to perhaps catch his eye and therefore initiate what would be in most places a conversation something along the lines of “I’ll be with you in a minute”. Alas, this was not to be and when he finally finished with his Herculean task he looked around indifferently and asked “quien sigue?” Meeting his gaze, I motioned to the couple across the way and off he went, at his jackrabbit pace. During the entire time, many Home Depot employees came and went, joking with Mr. SallowFace and completely ignoring the growing crowd around the counter.

Finally, it was my turn and admittedly the operation was completed in a quick and painless, no-questions-asked fashion. But the complete lack of friendliness from each and everyone of the employees I had (sort of) contact with was amazing.

Superama

Later on that day, towards the evening to be exact, when the xkaues return to the trees on Prolongacion de Montejo creating a racket that any Meridano abroad could immediately identify and would miss wholeheartedly, I entered Superama.

For those who don’t know, Superama is an offshoot of Walmart (yes, another one) and is supposedly geared towards an upscale clientele, as evidenced by their displays and the selection of gourmet products available for purchase. The human resources department, however, did not get the memo and the service of the unfriendly cashiers and employees in general (with the exception of the bag boys who are smiley and eager to provide one with good service) is downright shameful. The announcements over the PA system are identical to those of any supermarket with that sing-song tone and the fact that there are advertisements all over indicating that the prices are better than the Comercial Mexicana make one doubt about who the supermarket is trying to attract. Price is not that an important factor for an upscale clientele who look for service and quality along with their imported Danish cheeses.

In any case, I approached the fresh meat counter and, after waiting for a woman covered in blood (her apron) to appear from the dark netherworld of the meat locker. When she saw me, she nodded upwards and said “Que va a llevar?” If you have lived here for any length of time you know this head-nod greeting; you walk into a store or office and the clerk who was up to that point engrossed in his work (rare), a TV program (more common) or a torta (more common than you would think) in a desk drawer, will look at you and, raising eyebrows and head at the same time in a questioning gesture, may or may not actually utter a word.

In any case, to the bloodied meat lady I said “Buenas noches” whereupon she repeated her question, a little more impatiently this time “Que va a llevar??

Realizing that I was getting nowhere with social niceties, I pushed the envelope a little and asked her if she was in a bad mood or something. She said no, and again asked me what I wanted with a look of exasperation creeping into her expressionless face. A moment later, when a coworker stopped by to chat, I was surprised to see her cracking a smile at some probably excellent gossip. But, following the Superama Customer Service Code, when she turned back to me, the customer, aka the enemy, her smile evaporated and was replaced by her grim, stoney face

To answer her at last and feeling that it might be more appropriate, I decided to switch to a simpler, more Tarzan and Jane monosyllabic conversational style. I said “Pierna” (leg of pork) to which she replied, catching on quickly “Cuanto?” to which my answer was “3 kilos” and in a few more moments, with no more unnecessary pleasantries exchanged, I was on my way.

After buying this and that and checking some product labels which enlightened me to the fact that all the white asparagus, no matter what brand,  comes from China, I proceed to the checkout and met my sneezing cashier, who was spreading her germs in the most carefree and alarming manner. I asked if she had a cold or an allergy to which she shrugged, expressionless. Again, the Superama Customer Service Code at work!

At this point I gave up trying to be sociable and was therefore pleasantly shocked when the bag boy, a lad of no more than 14 actually smiled, looked me in the eye and said “gracias!” when I tipped him in such an enthusiastic manner that it reaffirmed my faith in humanity and proved that not everyone is destined for a future in Superama.

Far from an upscale shopping experience, shopping at Superama is no different (except for the price) than shopping for your groceries at Super Willy’s in downtown Uman.

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I would love to hear your comments and opinions on customer service at either of these not-so-fine establishments and also, what market segment Superama is trying to attract, as I can not figure it out.