Just a had an adrenaline moment with my online TelMex account. Since the sucky Servicio Postal Mexicano can not deliver your telephone bills (or IMSS statements for that matter if you are a business) on time, you ceck your calendar and see that it’s time to pay but of course you have no idea what you owe. Also, in case you don’t use the calendar option, TelMex calls its’ customers with a recorded message saying that you are important to them and you need to pay now.
So you go to TelMexs’ drive through window and pay there. Just give them your number and get the receipt. But say you have a business, and you need to have the actual bill. Or you are curious and want to see what charges, surcharges and extras they charged you this month. You consult your online account, where you can print out your telephone statements. Unless of course, your log in doesn’t work. Then you are screwed.
1. You try all your login password username combinations.
2. It sends you to the business page. You try there.
3. It sends you to the Mi TelMex page. You are then sent back to the business page. Return to 3
And so on. So you register again. With the new info, you try to log in again. It sends you back to 2
There is a button for online help. You click that and a human called Oswaldo answers you. What is your problem? Can’t log in. Call 1-800 bla bla bla. BIG help there, Oswaldo.
I hate monopolies.
Have a great day, all.