The Casual Hotel Critic doesn’t show up as often on this website as the Casual Restaurant Critic, but occasionally he pops in and offers observations on a hotel or two, which might or might not help you with your travel planning.
This time, the Casual Hotel Critic and his lovely Better Half – yes, like the Casual Restaurant Critic – this one also has a Better Half – visited the number three hotel in Cancun on TripAdvisor, as numbers one and two were already booked due to it being Semana Santa aka Easter break. The hotel, formerly called The Royal, is now the Hyatt Zilara and the overall impression is positive.
For the money, this hotel should be perfect. And in many aspects, it is.
A positive, no kids. Nothing against the little critters, but the CHC has been there and done that and occasionally he likes to relax in an adult environment, devoid of screaming, crying and whining by the kids, followed by reprimanding, cajoling and wimpy caving in by exhausted parents.
It’s all inclusive. Normally the Critic eschews this kind of accommodation, but when all one wants to do is vegetate in the sun and eat and drink at will, not having to fish out a wallet or sign a bill is very welcome indeed. And the Hyatt Zilara offers up quality drinks (would that restaurants in Merida understand how to prepare a decent mojito like the one served here) and tasty, quality food, from its silly little billiard room where people are playing Jenga that offers a delicious chili that would do well in the Merida English Library’s Chili Cookoff competition to the Chefs Plate restaurant (more on that later).
Large Asian clientele. You can’t help but notice that you are surrounded by young Asian couples, mostly Japanese and Korean. A waiter informs the CHC that the hotel is a destination for honeymooners from Asia and that all the people one sees are on their honeymoon. This is an advantage because they are not raucous and screaming, although there were some partiers from Quebec at the beach who insisted on screaming their French Canadian jokes across five beach cabañas and would follow up each ‘joke’ with loud nasal cackles not unlike a gaggle of geese discovering a previously unseen dish of corn feed.
Hands on hearts. One is taken aback at first but comes to expect it from even the gardener or the painter who is touching up some railings. Each greeting and question is answered with a slight downward nod of the head and a hand placed over the employees heart. In some cases it works, while in others it seems a little forced and still others forget to put their hands on their hearts when they say ‘hola’ as they pass you by. Apparently this is to convey to you, the honored guest, the sincerity of their commitment to you. Again, sometimes believable, other times not so much.
A fantastic beach. When you come to Cancun you don’t come to experience the noise of the Kukulkan boulevard with its polluting noisy buses racing side by side cutting off little green and white Tsuru taxis with their fist-banging, head-shaking irate drivers. You come for the beach, which is what Cancun was all about back in the day before the spring breakers came and it went from ‘exclusive destination’ to Daytona Beach with chiles. And the Hyatt Zilara still has that beach. The entire front of the hotel is beach and it is carefully tractored and groomed each morning so that people will not find any nasty seaweed as they make their way, like baby turtles, to the waves crashing out front. It’s mostly too rough to swim, but there are lifeguards and one can wade out a little and getting refreshingly battered by the waves that, once, they have reached the shore, come back with equal strength the other way, challenging you to keep your footing and not get sucked out to sea. A lifeguard watches this and will blast a short whistle if you get anywhere near waist-deep.
Good food. It’s always a toss-up as to whether or not one will get decent food at an all-inclusive, but the CHC is happy to say that the CRC would be happy and well, there would be happiness all around. Good food. Not over-the-top unbelievable, but good. There are several restaurants to choose from:
Spice is the go to buffet standby when everything else is booked, closed or too fancy. It’s not Caesars Palace and the Bacchanal Buffet by any remote, way off-in-the-distance stretch of the imagination, but there is a small variety of items that are of acceptable quality.
Asiana has – you guessed it – Asian food and a teppan-yaki ‘show’ that is borderline cheesy but the honeymooners seemed to enjoy it. Sushi is available as an appetizer before the teppan-yaki but this is nothing to send pigeons home about. Mostly rice with a hint of fish, it made the CHC almost cringe in embarrassment for the Asian couples around him and Better Half. What were they thinking? The final product is a lot of food so don’t overdo it on the rice-y sushi.
Pelicanos is the casual all-purpose restaurant on the beach, with a great view and great staff. Very attentive, the food is very good and with that view, it’s a winner. Portions are small so you can order lots if you are hungry and try many different items from the short but varied menu.
Chef’s Plate is the other high end restaurant that, along with Asiana’s teppan yaki show, one needs reservations for. In either case, the CHC and BH just showed up and waited for no-shows which was the case on both nights, so they got in with no difficulty. Ladies, wear dressy sandals at least for the Chef’s Plate as you won’t get in with flip flops. They are trying to maintain a certain decorum here. This restaurant was the best of the bunch. A long table for about 20 people, and a tasting menu featuring fish, duck, salad, dessert and a few more plates. The menu was explained by a talented Porfirio who spoke English, Spanish and Japanese to his guests and, as each dish was served to the diners, he would then explain what the ingredients were and how it was made, again in three languages.
Special shout out to believe it was Jennifer at the front desk who seemed genuinely concerned about everything to do with the CHC and BH’s stay, especially after finding out that the room she had assigned had a ladder in front of it and was obviously being maintained. She later approached BH and offered a spa treatment which was quite nice.
It is a very expensive hotel and so, one notices these little details a bit more. Great stay though if you can swing it or find a good promo.
Website and more info here: http://cancun.zilara.hyatt.com/en/hotel/home.html