Customer Service – iStore vs Starbucks

This morning found me in Altabrisa, doing some banking at a Canadian bank that has found a nice market with their credit cards because in Mexico they can charge whatever the hell they want (see previous post) and no one complains, like maybe they would back in Canada.

Again, I digress.

I stopped by the iStore or mini-Apple store or whatever Mixup calls their Mac store these days to ask about an Apogee device that would allow me to connect my electric guitar to my iPad and thereby enable me to jam out in GarageBand which I am currently infatuated with.

So I ask the lady cleaning some packaging and without looking up or expressing any interest whatsoever, she simply tells me that they don’t handle those kind of products (there is a $300 dollar microphone for iPads on the shelf behind her) and that I should go to Radio Shack or Steren. Um, no?

I was so disgusted with her complete lack of interest that I vowed never to buy anything at their stupid, pretentious wannabe store.

A little while later, I was in Starbucks getting an espresso from a very nice young man and after paying and walking the length of the mall, I heard him come running up behind me – I had left my debit card there.

I was just struck by the difference in service in a space of 30 minutes of mall time.

One thought on “Customer Service – iStore vs Starbucks

  1. Out and about are we WL? Having had a lull in the ongoing traffic of guests, I was able to visit some of my favourite spots (your site) only to find you have blogged today! A further word on the Starbucks at Altabrisa. . . the place is run by the nicest most friendly kids who remember not only your name but your favourite beverage. They all speak great English and encourage my fractured Spanish. By far and away, my most favourite of Starbucks locations in North America!

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