Cienfuegos, the latest entry into the expensive and hipster steak restaurant category has the distinctive pedigree of being owned by the same folks that own and presumably operate 130 degrees, where the Critic once had the most expensive meal ever in Merida, is now open in what used to be the Tony Roma’s restaurant spot, near the periférico and across the road from City Center (Walmart). Whether or not this opening caused the demise of the Gloria Cantinera directly in front remains – at the time of this writing and to the author of said writing – a mystery.
Cienfuegos (literal translation; a hundred fires) is a beautiful restaurant. Potentially award-winning interior design and details abound that make the space very photogenic indeed. If you pick up on some similarities between the newest Miyabi restaurants and this place, it is probably because the same architectural firm designed and executed this. CHECK THIS
Besides the great room, you want to hear a bit about the staff. The hostess was on her cellular when the twenty-something MiniCritic arrived, ignoring her at the door for some time as she finished up with her phone call. The Critic, being a 50-plus male, had no waiting at the door.
The Mini Critic and Better Half had arrived before the Critic and so when the Critic sat down, brought in by the hostess, he expected a waiter to pop by to see if he wanted a drink but alas, this was not to be. The Critic flagged down what turned out to be the waiter and asked if a drink order was possible. The waiter seemed a little upset and perfunctorily answered the questions without much in the way of friendliness. Throughout the lunch, the service was lacking and every time something was needed, Critic and Co had to flag someone down. At one point the Critic stepped outside for a phone call and when the waiter also stepped outside, there was not a flicker of recognition on the waiter’s face as they crossed paths.
Now it may seem petty and trivial to narrow in on these details but when you see how much money they have invested in the decoration and architecture, this lack of training by management is unforgivable in the Critics never humble opinion.
The food, including some XXX and a rather massive cowboy steak (it was the Critics birthday) was excellent and cooked to order as asked. There was a lost sales opportunity in that the waiter did not mention the sides that were available. These were on the menu, but the wait staff should – again in the Critics never humble opinion – reinforce these options and make the effort to get the sale.
The Moscow Mule was great and did pack a kick, as it should, but here, no one came around to ask if another drink was desired. Another missed sales opportunity.
In the appetizer department, the bone marrow topped with escamole or ant eggs (popular in Oaxaca) won the Most Exotic prize, while the pear carpaccio with goat cheese and other curious ingredients, took the award for most surprisingly delicious appetizer. The dry noodles were tasty but eat too much of this and you will not have room for your main course.
All in all, the restaurant is a beautiful place and is new, which means it is full of the young rich hipster and NiNi crown who have more money than you probably do and can afford such luxuries without having the neurotic demands that someone like the Critic manifests in his picky observations. The food is good, albeit expensive. The service, like so very many restaurants in the formerly white city, is not at all commensurate with the quality of the food and beverages and the decor. It seems that Merida restaurant owners are not too concerned with providing a quality experience in every aspect and frankly, the clientele apparently attaches precious little to the concept of being served decently.
Tal para cual.
2 thoughts on “The Casual Restaurant Critic visits Cienfuegos”
As always, thanks for the review. While the food looks delicious, I also expect a bit of service to go along with it. So thankful now I will pass.
Thanks for stopping by and reading this. Service is my pet peeve and perhaps it’s a little harsh, but harsh is the contrast between the effort, time and money spent on everything EXCEPT the service which should be outstanding at this level.