Tag Archives: lousy service

The Casual Restaurant Critic Slumming at KFC

With all the culinary options out there, why the hell would anyone go to KFC you might ask. Well, a lot of people do, at least at the one located on the Avenida Itzaes, next door to the Merida’s hospital for the clase acomodada, the Clinica Merida. There was a lineup on this particular day when the Critic made the fatal mistake/decision to stop for lunch.

Interestingly with all the fuss about obesity in Mexico and junk food and the like, the closest restaurants to the hospital, where they must be dealing with a lot of obesity related illnesses like diabetes, high blood pressure, heart problems etc., are Burger King and KFC. And both are packed with folks in regular clothes as well as several mestizas with hipiles, which seems to indicate that this is the informal ‘waiting room’ for family members of patients at the nearby hospital where the cafeteria is probably an overpriced disgusting and depressing option. Just guessing of course.

Anyway, the Critic was driving along and suddenly had a hankering for some crispy KFC.

I don’t know if this is your case as well, my dear 18 readers, but the Critic has fond memories of Kentucky Fried Chicken – remember when the crust was tasty with just the right amount of spice and salt and crispiness, and the chicken inside cooked just right, not too dry and not pink either?

Well, it seems you can’t go back. The food ain’t what it used to be. And service sucked big time.

The cashier was a robot dressed in khakis and a polo shirt embroidered with the KFC logo.

Some sample snippets of conversation from the people ahead of the Critic in the lineup:

“Can I get 3 pieces?”

“Can’t do that. Chicken comes in 2, 4 and 6 pieces.”

“I just ordered two packages of 6 pieces each. Can I change that to the giant bucket with a dozen pieces etc.?”

“Nope. Already rang it into my cash register.”

“OK, I’ll have an orange soda.”

“We’re out of orange soda.”

YOU’RE OUT OF ORANGE SODA!

Someone picks up their tray and the large order of fries is strewn across said tray. No one seems to mind. One of the mestiza ladies asks where her chicken whatever is. The robot answers “you didn’t specify which chicken whatever you wanted” To his credit the robot does change the order for mestiza lady.

Anyway. Critic gets his order – the tray has a mountain of at least 20 small packets of chile, jam and ketchup – and goes to the table. Sits and bites into a piece of chicken which pops open and sprays table and Critic with hot oil. Well, it’s comforting to know that at least the chicken has been cooked recently, as he wipes oil off the various surfaces and items of clothing now permanently ruined.

But the chicken inside is rubbery, soft, like those horrible marinated arrachera steaks that have the consistency of ham, not actual meat. It’s flavorless too. And that crispy, perfectly seasoned crust? Not happening. highly unsatisfying, to say the least.

Ugh.